Manor House

The following is CQC's published account of its assessment, published 24 June 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 6 May to 22 May 2025. Manor House is a care home providing personal care for autistic people and people with learning disabilities. We carried out this assessment due to the age of the current rating. At the time of our assessment the service was supporting 9 people. We looked at all quality statements. During our assessment we identified some environmental concerns, for example, radiators being hot to touch and some windows without restrictors in place. Following our assessment, we received confirmation these issues were being addressed. Accidents and incidents were analysed and trends identified to mitigate future risks. The service was clean, and people were protected from the risk and spread of infection.

Medicines were predominantly managed safely although carried over amounts were not always reflected on the medication administration records. Staff were knowledgeable about safeguarding and knew how to recognise and report abuse. People were involved in their support and care plans detailed people’s preferences. People had access to healthcare professionals and staff ensured their advice was followed. Staff and leaders were keen to ensure people received person centred care and support. Some management systems required embedding into practice ensuring they were effective in identifying and rectifying issues in a timely way.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.