England

BalbyDoncaster

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Balby

44 Samuel Street, Balby, Doncaster, South Yorkshire, DN4 9AF

01302859317

Care Type

Residential Care

Assessment date

22 November 2024

Provider

Heathcotes Care Limited

Beds

8 beds

Rating history

GoodJul 2015
Requires ImprovementFeb 2017
GoodMar 2018
OutstandingJan 2024
Requires ImprovementJan 2025

Rating dropped from Outstanding to Requires Improvement in 2025. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Heathcotes Care Limited, which runs 52 care homes in England: 2 rated Outstanding, 42 Good and 8 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Balby

Balby is a residential care home in Doncaster providing support to younger adults with learning disabilities, mental health conditions or autism. The findings below set out the CQC's most recent assessment of the service.

Balby is a residential care home providing support to younger adults living with a learning disability, mental health conditions or autism, with 7 people using the service at the time of the assessment. The CQC rated the home Requires Improvement overall, finding breaches relating to safeguarding, governance and medicines management. Quality and safety systems were in place but had not been effective in identifying some concerns, and the provider took immediate action to protect people from harm.

Inspectors found most people spoke positively about staff, describing them as kind, and enjoyed a range of activities. However, some people and relatives raised concerns about their care and treatment, with one relative saying trust had been affected following recent safeguarding allegations.

Source: CQC assessment, 6 January 2025

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · DN4 9AF

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 6 January 2025. Assessment date recorded: 22 November 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 6 January 2025. References to “we” mean CQC. It describes findings at that time.

Balby is a residential care home, providing support to younger adults who live with a learning disability, mental health conditions or autism. At the time of our inspection 7 people were using the service. Our inspection was prompted due to several safeguarding concerns we received. We visited the service on the 27 November 2024 and 2 December 2024. Whilst overarching quality and safety systems were in place, these had not been effective in identifying some concerns. We identified breaches in relation to safeguarding and governance. Medicines were not always managed safely, and we have identified a breach in relation to managing medicines. At the time of our inspection the provider had taken immediate action to protect people from the risk of harm.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Balby's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Balby, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Balby, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Balby's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees