Madeira House

The service has robust systems to safeguard people from abuse, with individual risk assessments regularly reviewed. Staffing levels are adequate to meet care needs, and medicines are administered by competent staff. The home maintains high cleanliness standards and demonstrates a learning culture when incidents occur. Staff follow national guidance when delivering care and receive ongoing support to develop their skills. People are provided with nutritious, varied meals and have access to healthcare services including GP, dental, and optician appointments. The premises are fully accessible and people's rights are protected throughout their stay.