The Rowans

The following is CQC's published account of its assessment, published 23 August 2024. References to “we” mean CQC. It describes findings at that time.

The Rowans provides personal care and support for up to 12 people who experience learning disabilities or autistic spectrum disorder. The accommodation is provided in two separate buildings on the same site; the main house can accommodate up to 9 people. The smaller house, referred to as The Lodge, can accommodate up to 3 people. On the day of the inspection 9 people were living in main house and 3 people were living in The Lodge. The Rowan’s was last rated Good (published 18 February 2019). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 26 and 27 June 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 21 quality statements; Learning culture; Safe systems, pathways, and transitions; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines Optimisation; Assessing needs; Consent to care and treatment; Kindness, compassion, and dignity; Independence, choice and control, Equity in experiences and outcomes Shared direction and culture; Capable, compassionate, and inclusive leaders; Governance, management, and sustainability; Freedom to speak up; Partnerships and communities; Learning, improvement and innovation and Workforce equality, diversity, and inclusion. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate some of the key questions.