Lotus Care Marmaduke Street

Lotus Care Marmaduke Street is a care home providing personal care and support to older people. The CQC rated the service Good overall, an improvement on its previous inspection. Inspectors found staff were kind, caring and respectful, medicines were managed safely, and there were enough suitably trained staff, including one-to-one support where needed.

Care plans were up to date and reviewed regularly, with referrals made to other health professionals when required. Governance had improved, though inspectors noted some gaps in records and minor environmental hazards, which were addressed promptly. Some family members raised concerns about safety and involvement in care planning, but felt kept informed of changes and confident in the manager.