The Hamlets

99 Mill Street, Liverpool, Merseyside, L8 5XW

01517091426

Care Type

Nursing Care

Inspection date

14 August 2023

Provider

Age Concern Liverpool & Sefton

Beds

30 beds

About The Hamlets

The Hamlets is a nursing care home in Liverpool where residents and their families can feel genuinely at home. The team here understands how significant the decision to move into a care setting can be, and they work to make that transition as comfortable and supported as possible. With a warm atmosphere and a real sense of community, The Hamlets aims to be a place where people feel valued and well looked after.

The Hamlets is a residential care and nursing home in Liverpool supporting up to 30 people, including those living with dementia and mental health needs. At the time of inspection, 27 people were residing at the home. Governance and quality assurance systems have improved significantly, with more robust auditing in place.

Risk assessments and records now accurately reflect people's current needs and provide staff with clear guidance on safe support. Medications are administered in line with best practice, and accident and incident logs are regularly reviewed for patterns and trends.

The home has enhanced its infection control practices and overall cleanliness. While some bedrooms require decoration, furniture is in good condition and communal areas have an agreed refurbishment programme underway. Staffing levels are adequate with suitably qualified personnel in place.

People's privacy is respected throughout the service. Residents report feeling safe and express positive views of the staff working at the home.

Source: CQC inspection report, 12 September 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · L8 5XW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 12 September 2023. Latest inspection date recorded: 14 August 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 17 January 2023: Requires improvement
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Hamlets's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hamlets, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Hamlets, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Hamlets's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees