Hillcrest

Hillcrest provides nursing and personal care for up to 52 older people, with 45 residents at the time of inspection. The home accommodates people across two floors, with those living with dementia-related conditions on the ground floor. Residents expressed satisfaction with their care, describing staff as "very caring" and "really, really good," with one person stating, "I trust everybody.

" They indicated they would recommend the home to others.

The home maintains systems and procedures to keep people safe, with medicines managed appropriately and sufficient staffing levels deployed. The registered manager had recently introduced a new system to improve organisation and communication in the nursing unit, where staff appeared busier. Risks are assessed and monitored through a positive approach that balances safety with people's independence and freedom.