Highview Residential Home

The following is CQC's published account of its assessment, published 18 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 24 Sept to 25 Sept 2024. Highview Residential Home is registered to provide care for up to 19 people. There were 18 people living at the home during this assessment. The service aims to meet the needs of older people including some people living with dementia and frailty of old age. This was a comprehensive assessment, and we assessed all quality statements under each of our five key questions. Safeguarding procedures were in place to ensure people were protected from avoidable harm. Staff felt supported and had the necessary skills to do their job. There was effective leadership, and monitoring systems in place. People’s rights were fully respected, and consent was sought as required. People had care plans and risk assessments in place and care provision was person centred. People’s views and preferences were communicated and acted upon. Staff were kind and caring, taking into consideration people’s individuality.