Primrose Lodge Southbourne

Primrose Lodge provides residential care for up to 30 older people, with 28 residents at the time of inspection. People reported feeling safe and expressed confidence in the staff team. Staff had completed safeguarding training and demonstrated clear understanding of their responsibilities in identifying and reporting abuse or poor practice concerns. The team knew residents well and maintained effective awareness of actions needed to protect people's safety and prevent avoidable harm. Staffing levels were adequate to meet residents' needs, with staff showing responsiveness and flexibility when covering absences or responding to changes in individual care requirements. Recruitment processes were thorough and robust.