England

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Heathbrook House Care HomeWorcestershire

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Rated:Requires ImprovementNursing

Heathbrook House Care Home

223-229 Worcester Road, Stoke Heath, Bromsgrove, Worcestershire, B61 7JA

01527882146

Care Type

Nursing Care

Inspection date

23 January 2023

Provider

Bupa Care Homes (CFChomes) Limited

Beds

45 beds

How this home compares nearby

Of 14 care homes for older people within 5 miles, 12 are rated higher by CQC, 1 is the same and 1 is lower.

7 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2015
GoodAug 2017
GoodMar 2020
Requires ImprovementMar 2022
Requires ImprovementMay 2022
Requires ImprovementFeb 2023

Rating dropped from Good to Requires Improvement in 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Bupa Care Homes (CFChomes) Limited, which runs 24 care homes in England: 1 rated Outstanding, 20 Good and 3 Requires Improvement.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heathbrook House Care Home

Heathbrook House Care Home sits in the beautiful county of Worcestershire, offering families a warm and familiar setting where older loved ones can feel genuinely at home. The team there understands how much it matters to find a place that feels safe, caring, and welcoming, and that commitment to the people in their care runs through everything they do. If you are exploring options for a family member who needs nursing support, Heathbrook House is a place worth getting to know.

Heathbrook House provides personal and nursing care for up to 45 older people, including those with dementia. At inspection, 25 people lived there. Managerial oversight had improved since the previous visit in April 2022, though some quality and safety monitoring systems were not yet fully effective.

The provider had taken action in response to feedback and established plans for continuous improvement. People thought their home was well managed, though relatives held mixed views on leadership. Recent management changes had left some staff feeling unsettled and unsupported, with plans underway to improve staff morale and ensure staff felt valued and heard.

Medicine management had improved, with people receiving their medicines when needed. The home took action after inspection to ensure staff followed current best practice guidance in this area. As occupancy increased, more time was needed to demonstrate that improvements were embedded and sustained in daily practice.

Source: CQC inspection report, 24 February 2023

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 45 places — this is not a vacancy count
Registration checked: Registered · B61 7JA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 24 February 2023. Latest inspection date recorded: 23 January 2023.

Safe: Requires improvement
EffectivePublished 12 March 2020: Good
CaringPublished 12 March 2020: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Heathbrook House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heathbrook House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heathbrook House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heathbrook House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees