Greville House

Greville House provides residential personal and nursing care to up to 25 people aged 65 and over. Residents and relatives praised the staff for being kind and caring, with people reporting they felt safe and trusted their care team. Staff turnover was low, allowing residents to build strong relationships with carers who knew them well and understood their individual needs. The service had recruitment processes in place and maintained sufficient staffing levels to support residents effectively. Staff were committed to delivering personalised, person-centred care and spoke enthusiastically about their work. The home had systems to monitor quality and gather feedback from people's experiences, though inspectors identified some areas needing improvement in record-keeping, documentation, and quality assurance processes.