Hafod Residential Home

The following is CQC's published account of its assessment, published 16 October 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 06 August to 07 August

Hafod Residential Home is a care home providing personal care for up to 16 people, supporting adults of all ages, people supported may have needs relating to dementia, learning disabilities, and or mental health conditions. At the time of the assessment, 14 people were living at the service. Care and support are provided across two floors in one building.

This assessment was undertaken due to the service having an aged rating and information of concern we had received about the service. As part of the inspection, we spoke with people, relatives, care and housekeeping staff, a maintenance team member, the Nominated individual, and the deputy manager. We reviewed care plans, recruitment records, medicines administration records, health and safety documentation, and quality assurance information.

The provider supported people who were living with a learning disability or autism, therefore, we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the service guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and good access to local communities.

Since the previous assessment, there have been changes to the management team. At the time of our visit, there was no registered manager in post. The Deputy Manager (Acting manager) and Nominated Individual facilitated the inspection. The nominated individual is responsible for supervising the management of the service on behalf of the service.

The management team welcomed feedback throughout the assessment and had already begun making improvements during and after the inspection. Staff received training and supervision to build their skills and uphold care standards. Recruitment processes included appropriate checks to ensure safe hiring. However, governance systems needed further strengthening to provide consistent monitoring of care quality and safety.

Areas identified for improvement included refurbishment of some parts of the building, addressing fire safety, hazardous materials in the garden, enhancing formal documentation, and embedding robust auditing and quality assurance processes. The management team demonstrated commitment to addressing these areas to improve oversight, compliance, and risk management.

In response to the concerns identified during the inspection which have breached the legal regulations relating to Safe Care and Treatment and Governance, we have asked the service for an action plan.