Glendale

Ambleside Avenue, Walton On Thames, Surrey, KT12 3LW

Care Type

Residential Care

Inspection date

26 August 2020

Provider

Anchor Hanover Group

Beds

61 beds

About Glendale

Glendale is a residential care home in Surrey, providing personal care for older adults, including those living with dementia. Details of the most recent CQC inspection are set out below.

Glendale is a care home providing accommodation for up to 61 people with personal care needs. At the time of inspection, 49 people were living there, including those with dementia. The home had implemented protective measures, including early lockdown with restrictions on visitors and service providers like hairdressers.

Relatives could visit residents in a secluded garden area with a gazebo equipped with a personal protective equipment station. An appointments system managed visits with half-hour time slots to control visitor numbers and maintain safety protocols.

Source: CQC inspection report, 19 September 2020

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 61 places — this is not a vacancy count
Registration checked: Registered · KT12 3LW

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 22 January 2019. Latest inspection date recorded: 26 August 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Glendale's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Glendale, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Glendale, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Glendale's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees