The Burlington

68 Manygate Lane, Shepperton, TW17 9EE

01932220338

Care Type

Residential Care

Inspection date

1 April 2021

Provider

Boutique Care Shepperton Ltd

Beds

78 beds

About The Burlington

The Burlington is a residential care home in Surrey, providing care for people living with dementia. Details of the CQC's most recent findings are set out below.

The Burlington provides care and nursing for up to 78 people, with 41 residents living there at the time of inspection. The home cares for people living with dementia.

During lockdown restrictions, staff supported residents to maintain contact with their families through telephone and video calls. Once restrictions eased, the provider established safe visiting arrangements including a dedicated visiting pod accessible without traveling through the home. Visitors had their temperature taken and provided negative lateral flow test results before visits, and were required to wear personal protective equipment.

Source: CQC inspection report, 22 April 2021

Specialist Care

DementiaOlder peoplePhysical disabilities

Facilities & Amenities

GardenSecure GardenEn-suite RoomsActivities ProgrammeHairdresserCinema RoomCafe BarDining RoomCommunal Lounge

Photographs of the home

Practical details from the provider

The home offers interconnecting en-suite bedrooms for couples.
The central courtyard has a gazebo and water feature.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 78 places — this is not a vacancy count
Registration checked: Registered · TW17 9EE

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 8 January 2020. Latest inspection date recorded: 1 April 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-led: Good

Read The Burlington's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Burlington, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Burlington, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Burlington's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees