Elm Tree House

Elm Tree House provides personal care to up to 9 people with mental health difficulties, with 8 residents at the time of inspection. Inspectors found that risk assessments were not always accurate or regularly updated following incidents, and some environmental safety concerns were identified. Recruitment procedures lacked robustness and staffing levels raised concerns. Medicines were mostly administered safely, though some clinical tasks did not follow best practice guidance.

The registered manager responded positively to feedback and took action to address identified issues. The governance system had not caught these areas for improvement prior to inspection, but the provider demonstrated responsiveness by implementing immediate corrections to the shortfalls found.