England

Elm Tree HouseSomerset

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Elm Tree House

4 Kilkenny Avenue, Taunton, Somerset, TA2 7PJ

01823322408

Care Type

Residential Care

Inspection date

24 January 2023

Provider

Mrs Z Stacey, Mr M Stacey, Mr & Mrs P M Coggins

Beds

9 beds

How this home compares nearby

Of 20 care homes for older people within 5 miles, 19 are rated higher by CQC, 1 is the same and none are lower.

8 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2015
GoodOct 2017
Requires ImprovementMar 2023

Rating dropped from Good to Requires Improvement in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mrs Z Stacey, Mr M Stacey, Mr & Mrs P M Coggins runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Elm Tree House

Elm Tree House is a residential care home in Somerset, offering a small and homely setting where residents can feel genuinely at ease. The team there understands how much it means to families to find somewhere that feels personal rather than institutional, and that sense of care runs through everything they do. For anyone exploring options in the Somerset area, it is a place worth getting to know.

Elm Tree House provides personal care to up to 9 people with mental health difficulties, with 8 residents at the time of inspection. Inspectors found that risk assessments were not always accurate or regularly updated following incidents, and some environmental safety concerns were identified. Recruitment procedures lacked robustness and staffing levels raised concerns.

Medicines were mostly administered safely, though some clinical tasks did not follow best practice guidance.

The registered manager responded positively to feedback and took action to address identified issues. The governance system had not caught these areas for improvement prior to inspection, but the provider demonstrated responsiveness by implementing immediate corrections to the shortfalls found.

Source: CQC inspection report, 15 March 2023

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · TA2 7PJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 15 March 2023. Latest inspection date recorded: 24 January 2023.

Safe: Requires improvement
EffectivePublished 17 October 2017: Good
CaringPublished 17 October 2017: Good
ResponsivePublished 17 October 2017: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Elm Tree House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Elm Tree House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Elm Tree House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Elm Tree House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees