Northway House

96-98 Kingston Road, Taunton, Somerset, TA2 7SN

01823253999

Care Type

Residential Care

Assessment date

1 October 2025

Provider

Pebblestones Limited

Beds

30 beds

About Northway House

Northway House is a 30-bed residential care home located on Kingston Road in Taunton, Somerset. The service is run by Pebblestones Limited and provides care for older people, younger adults, and people with dementia. The home received a Good rating from the Care Quality Commission in the CQC assessment published on 15 December 2025.

As a medium-sized facility in a residential area of Taunton, it offers specialised support across multiple care needs within a single setting. The home's focus on dementia care alongside provision for other adult populations means residents with varying requirements can access appropriate support. Its location provides access to local services and amenities while maintaining a community-based setting rather than an institutional environment.

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · TA2 7SN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 15 December 2025. Assessment date recorded: 1 October 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 15 December 2025. References to “we” mean CQC. It describes findings at that time.

This assessment was carried out between 11 and 12 November 2025. We visited the home on both days.
The home specialised in the care of older people, including people living with dementia. At the time of the inspection visits there were 23 people living at the home.
There was a new manager at the home who had applied to the Care Quality Commission to register. The manager was open, approachable and receptive to feedback.
At our previous assessment the service was in breach of regulation in relation to the safe management of medicines and governance. At this inspection we found improvements had been made and they were no longer in breach of regulations.
Medicines were safely managed but further minor improvements were needed.
The new manager had implemented more robust quality monitoring systems which enabled them to highlight and address shortfalls. A new senior team gave leadership and direction to the home and staff commented positively on improvements being made.
There were sufficient numbers of staff to provide safe and effective care to people. Staff worked in partnership with people, their representatives and other professionals to ensure needs were addressed in a way which did not discriminate and ensured people had access to appropriate services.
Each person had a care plan which made sure staff had the information they needed to provide person centred care to people.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Northway House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Northway House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Northway House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Northway House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees