Laural House

Laural House provides personal care to two people in a residential setting. While risks to residents were not always properly assessed initially, the registered manager responded quickly to feedback and took immediate action to address identified issues. Care plans lacked some historical information staff needed to fully meet people's needs. Staff administered medicines appropriately, though competency assessments were not completed according to national guidance. The service supports residents to make choices and exercise control over their lives, with staff promoting what people can do rather than focusing on limitations. Staff help residents make decisions following best practice approaches, and the service's policies support least restrictive practice in residents' best interests.