Deer Park Care Centre

The following is CQC's published account of its assessment, published 31 July 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 24 April to 16 May 2024 Deer park is a residential care home providing personal care to adults, some who require support with mental health conditions. We completed this assessment due to concerns about the management of risk especially when people express their emotions by non-verbal actions. We assessed a total of 5 quality statements from safe and well led key questions and found some areas of concern as well as good practice. The scores for these areas have been combined with scores based on the key ratings from the last inspection. Though the assessment of these 5 quality statements indicated areas of good practice since the last inspection, our overall rating remains requires improvement. There continued to be limited guidance for staff to support people when they were distressed or anxious. When incidents happened, these had been recorded, but any learning had not been used to update people’s care plans. The management had not put action plans in place when they identified where there were shortfalls to show how they had made improvements. There were enough staff to meet people’s needs and they had received training appropriate to their roles. Staff knew people well including their choices and preferences, people were asked their opinions about the service and the changes they wanted.