Deepdene Court

The following is CQC's published account of its assessment, published 10 February 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment 23 to 26 September 2024. We found four breaches of the legal regulations in relation to safeguarding, safe care and treatment, governance and the failure to notify CQC of allegations of abuse. Staff did not consistently protect people from abuse and improper treatment. Staff did not always assess risks to people's health and safety or mitigate them where identified. Medicines were not always administered safely. People did not always have care plans to guide safe practice There was a lack of leadership. Governance systems and audits were not effective in identifying or addressing areas for improvement. However, there were enough staff to ensure people’s safety. An assessment has been undertaken of this service that is used by autistic people or people with a learning disability, but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had not fully considered the needs and aspirations of people with learning disabilities and autistic people, and this had a negative impact on their quality of life. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.