Chester Court

The following is CQC's published account of its assessment, published 21 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 27 February to 6 March 2025. Chester Court is a residential home providing nursing care and support to older people, including people who may live with dementia, people with mental health conditions or physical disabilities. The service can accommodate up to 41 people, at the time of our unannounced visit 38 people were using the service. A registered manager was in post. At our last inspection we identified a breach of legal regulation in relation to good governance and record keeping for medicines. At this inspection sufficient improvements had been made, and the service was no longer in breach of legal regulations. However, other improvements were required to medicines management and governance. Since the last inspection, the registered manager had introduced improvements to the service. People, relatives, staff and professionals spoke very positively about the service and management. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible. Care records were detailed and reflected people's care needs. Accidents and incidents were investigated, action taken, and lessons learned. There were sufficient trained staff who worked with other professionals to ensure people's needs were met in a safe way. However, as staff were busy, people were not always engaged and occupied, if they wished, and did not always receive timely care. Staff treated people with kindness and compassion. People enjoyed a varied diet. Staff knew how to support people in a way which respected their decisions and supported them to make choices. People, relatives and staff were consulted and asked to give their feedback about service provision. Governance was more effective. However, more frequent audits, to ensure and maintain the quality and safety of service provision were required.