Cary Brook

Cary Brook provides residential care and accommodation to 45 people, with 36 in residence at the time of inspection. The service specialises in supporting older people living with dementia. The purpose-built home spans two floors and includes communal dining rooms and lounges, with level access to a secure outside area.

The provider's systems for sharing learning across services had not ensured information was acted upon promptly following an incident at another location. This meant people were not adequately protected from risks associated with hot pipes, contrary to the provider's own policy. The systems in place to monitor the quality and safety of the service required improvement.