Highfield House Residential Care Home

The following is CQC's published account of its assessment, published 28 May 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment 2 April 2026 to 15 April 2026. This was a planned comprehensive assessment. We visited the service on 2 and 9 April 2026. Our first visit was unannounced.

Highfield House Residential Care Home can accommodate up to 22 people who required personal care. At the time of our assessment the home was fully occupied; 2 people were currently in hospital. The environment was warm and welcoming, with a lounge and dining room people used, as well as an accessible garden.

We found people were supported by a consistent team of staff who knew them well. Person centred care plans were in place. Staff received relevant training to ensure they were competent within their roles. Managers were visible and promoted a positive culture within the home. Staff understood their safeguarding duties and outlined how to raise concerns internally and externally.

Staff worked in harmony and had good links with health and social care professionals. Professionals visited the service regularly. People could see their GP when required.

We found some risks were not thoroughly assessed and there were shortfalls in safe medicines management. However, managers were responsive and acted immediately on our feedback throughout the assessment visits.