England

Olive HouseNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Olive House

Olive Avenue, Newton Flotman, Norwich, Norfolk, NR15 1PF

01508471718

Care Type

Residential Care

Inspection date

22 November 2022

Provider

Healthcare Homes Group Limited

Beds

45 beds

How this home compares nearby

Of 6 care homes for older people within 5 miles, none are rated higher by CQC, 5 are the same and 1 is lower.

1 of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2016
GoodApr 2017
Requires ImprovementNov 2019
GoodJan 2023

Improved from Requires Improvement to Good in 2023. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Healthcare Homes Group Limited, which runs 29 care homes in England: 2 rated Outstanding, 23 Good and 4 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Olive House

Olive House is a residential care home in Norfolk, providing personal care to older people, including those living with dementia. Details of its most recent CQC inspection are set out below.

Olive House provides personal care to older people, some living with dementia. The service accommodates up to 45 residents, with 40 people resident during inspection. The purpose-built single storey home features en-suite bathrooms in all bedrooms, a main dining room, multiple lounge areas, and safe outside space.

While the building's design supports good access, it requires upgrades, with plans already in place to address this.

The home maintains strong cleanliness standards with effective infection prevention systems, which will be further enhanced through planned laundry improvements. Care planning has improved though there remains a need for greater consistency when reviewing individual care plans across the home.

Source: CQC inspection report, 12 January 2023

Specialist Care

Older people

Facilities & Amenities

En-suite RoomsActivities ProgrammeDining RoomGardenCommunal Lounge

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 45 places — this is not a vacancy count
Registration checked: Registered · NR15 1PF

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 January 2023. Latest inspection date recorded: 22 November 2022.

Safe: Good
EffectivePublished 20 November 2019: Requires improvement
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?

These are questions for your visit, not a claim about conditions today.

Read Olive House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Olive House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Olive House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Olive House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees