Broadoaks

Broadoaks provides personal care for up to 39 older people and those living with dementia across two adapted floors, with one floor specialising in dementia care. At inspection, 16 people were receiving services at the home. The provider lacked robust safety and quality monitoring processes, with care records not consistently up to date or properly completed. Management checks had failed to identify these recording gaps. Staffing levels were not assessed using a dependency tool to ensure adequate provision of care.