Ashville House

117 Ashville Road, Leytonstone, London, E11 4DS

02082812236

Care Type

Residential Care

Inspection date

21 December 2023

Provider

April Rai Limited

Beds

3 beds

Rating history

GoodMar 2016
GoodAug 2018
Requires ImprovementFeb 2024

Rating dropped from Good to Requires Improvement in 2024.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by April Rai Limited, which runs 2 care homes in England: 2 rated Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ashville House

Ashville House is a small, homely care home in Waltham Forest, offering residents a calm and familiar environment in a quiet residential setting. The team there understands how important it is for families to feel confident and at ease when choosing care for a loved one, and that sense of reassurance is at the heart of what they aim to provide. For those looking for personalised support close to the local community, Ashville House may be worth exploring further.

Ashville House is a residential care home providing personal care and mental health support for up to three people in an adapted terraced house in a residential area. At the time of inspection, the home was supporting three residents.

Inspectors identified concerns with recruitment practices, finding that disclosure and barring service checks were not always current and references were missing from one file. Additionally, medicine administration records lacked accuracy and there was no clear protocol outlining when residents should receive their as-required medications, raising concerns about whether people were receiving appropriate support with their medicines.

Source: CQC inspection report, 17 February 2024

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 3 places — this is not a vacancy count
Registration checked: Registered · E11 4DS

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 17 February 2024. Latest inspection date recorded: 21 December 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Ashville House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Ashville House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Ashville House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Ashville House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees