Kestrel House

75 Harold Road, London, E11 4QX

Care Type

Residential Care

Inspection date

3 March 2021

Provider

Shanti Healthcare Limited

Beds

19 beds

About Kestrel House

Kestrel House is a residential care home in Waltham Forest, providing accommodation and personal care for people with mental health needs. The CQC's most recent findings on the service are set out below.

Kestrel House provides accommodation and personal care for up to 19 people with mental health needs. At inspection, 14 people were living at the home. The premises were clean and hygienic, with enhanced cleaning protocols implemented for frequently touched areas to minimise infection risks.

The provider had measures in place to manage infection control, and the service was closed to visitors at the time of inspection due to an outbreak.

Source: CQC inspection report, 19 March 2021

Specialist Care

Mental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Rehabilitation services
Registered capacity: 19 places — this is not a vacancy count
Registration checked: Registered · E11 4QX

Registered care categories

Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 January 2019. Latest inspection date recorded: 3 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Kestrel House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Kestrel House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Kestrel House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Kestrel House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees