Addison Court

The following is CQC's published account of its assessment, published 23 May 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 11 March to 3 April 2024. The service is a residential service providing support to older people living with a dementia, nursing needs, mental health conditions and physical disabilities. Medicines were managed safely. Risks to people were monitored and action was taken to reduce them. People were safeguarded from abuse. Staffing levels were monitored to ensure people received safe support and effective recruitment processes were in place.

People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved people and those close to them when making best interest decisions where they did not have capacity. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services.

People were treated with kindness and compassion by staff who knew them well. Staff protected people’s privacy and dignity and supported them to maintain and increase their independence. Staff responded to people in a timely way. The provider supported staff wellbeing.

Care was responsive to people’s choices and needs. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

Leaders and staff had worked to develop and embed good practice. Staff spoke positively about the culture and values of the service, and said they were supported in their roles. The provider and staff worked in partnership with the local community to deliver effective support.

The provider was previously in breach of the legal regulation in relation to involving people and relatives in care, managing safeguarding, managing complaints, duty of candour processes, staff recruitment, accidents and incidents learning, care records, governance and medicines management. Improvements were found at this assessment and the provider was no longer in breach of regulation.

This service has been in Special Measures since 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.