England

Wykeham HouseSurrey

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

Wykeham House

21 Russells Crescent, Wykeham House, Horley, Surrey, RH6 7DJ

01293823835

Care Type

Nursing Care

Inspection date

27 April 2023

Provider

Barchester Healthcare Homes Limited

Beds

76 beds

How this home compares nearby

Of 13 care homes for older people within 5 miles, 12 are rated higher by CQC, 1 is the same and none are lower.

6 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementFeb 2015
Requires ImprovementJul 2015
Requires ImprovementOct 2016
Requires ImprovementJun 2017
GoodNov 2017
Requires ImprovementOct 2019
GoodNov 2021
Requires ImprovementJun 2023

Rating dropped from Good to Requires Improvement in 2023. CQC has rated this home 8 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Barchester Healthcare Homes Limited, which runs 207 care homes in England: 9 rated Outstanding, 111 Good, 13 Requires Improvement and 74 not yet rated.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Wykeham House

Wykeham House is a nursing care home in Surrey, offering older people a place where they can feel supported and looked after close to home. The team there understands how much it means to families to find somewhere that feels right, and they work to create a welcoming environment for residents and their loved ones alike.

Wykeham House provides nursing and personal care to up to 76 older people, including those living with dementia and mental health conditions. The service operates across four separate wings with adapted facilities, one specialising in dementia care. At inspection, 70 people were using the service.

Staff investigate incidents and accidents individually, making changes to care plans to manage risk. However, there is a lack of oversight of trends across the service to identify wider improvements. Records of Do Not Attempt Resuscitation decisions are not always clear or consistent, with DNAR forms not always aligned with colour-coded systems and staff handover information, creating potential risks in emergencies.

People and relatives raised concerns about weekend staffing levels, though inspectors found staffing adequate to meet needs. Quality assurance processes require strengthening to provide better managerial oversight and drive service improvements.

Source: CQC inspection report, 22 June 2023

Specialist Care

DementiaMental healthOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 76 places — this is not a vacancy count
Registration checked: Registered · RH6 7DJ

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 22 June 2023. Latest inspection date recorded: 27 April 2023.

Safe: Requires improvement
EffectivePublished 6 November 2021: Good
CaringPublished 6 November 2021: Good
ResponsivePublished 6 November 2021: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Wykeham House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Wykeham House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Wykeham House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Wykeham House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees