Heatherley - Care Home with Nursing Physical Disabilities

Effingham Lane, Copthorne, West Sussex, RH10 3HS

01342712232

Care Type

Nursing Care

Inspection date

20 May 2022

Provider

Leonard Cheshire Disability

Beds

43 beds

Rating history

Requires ImprovementMay 2015
GoodFeb 2017
GoodFeb 2019
InadequateFeb 2022
Requires ImprovementJul 2022

Improved from Inadequate to Requires Improvement in 2022. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Leonard Cheshire Disability, which runs 34 care homes in England: 20 rated Good and 14 Requires Improvement.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heatherley - Care Home with Nursing Physical Disabilities

Heatherley - Care Home with Nursing Physical Disabilities brings together dedicated nursing care and a genuine sense of community in the heart of Surrey. Families looking for the right care for a loved one often find it reassuring to know that the team here is focused on creating a warm, supportive environment where residents feel truly at home. Surrey's pleasant surroundings provide a calming backdrop, making Heatherley a place worth considering for those seeking compassionate, attentive care.

Heatherley provides personal and nursing care for up to 42 people with physical disabilities in a main building and eight self-contained bungalows. At the time of inspection, 33 people were living there. The service offers accommodation alongside nursing and personal care as a single package, with residents able to maintain varying levels of independence depending on their needs and choices.

Source: CQC inspection report, 26 July 2022

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 43 places — this is not a vacancy count
Registration checked: Registered · RH10 3HS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 26 July 2022. Latest inspection date recorded: 20 May 2022.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 12 February 2019: Good
ResponsivePublished 12 February 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Heatherley - Care Home with Nursing Physical Disabilities's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heatherley - Care Home with Nursing Physical Disabilities, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Heatherley - Care Home with Nursing Physical Disabilities, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Heatherley - Care Home with Nursing Physical Disabilities's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees