Woodcross Healthcare Services

23 Reeves Street, Walsall, West Midlands, WS3 2DQ

01922497394

Care Type

Nursing Care

Inspection date

7 November 2023

Provider

Woodcross Limited

Beds

44 beds

About Woodcross Healthcare Services

Woodcross Healthcare Services is a nursing care home based in Walsall, offering a dedicated environment where residents can feel supported and at home. The team works to create a welcoming atmosphere, giving families peace of mind that their loved ones are in a place that genuinely cares about their wellbeing.

This residential care home supports up to 44 people with mental health needs, currently accommodating 35 residents across two floors with a mix of shared and individual bedrooms. The home provides adequate space for residents to spend time alone or socialise with others.

However, inspectors identified significant gaps in care monitoring and planning. Residents with skin concerns were not receiving documented daily skin checks as stated in their care plans, leaving potential deterioration unobserved. Those experiencing constipation lacked formal management plans to prevent complications.

Not all risks had been properly identified or assessed, potentially exposing residents to harm. Additionally, some care plan guidelines contained outdated information, which could affect the quality of support provided to residents.

Source: CQC inspection report, 6 December 2023

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 44 places — this is not a vacancy count
Registration checked: Registered · WS3 2DQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 6 December 2023. Latest inspection date recorded: 7 November 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Woodcross Healthcare Services's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Woodcross Healthcare Services, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Woodcross Healthcare Services, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Woodcross Healthcare Services's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees