Woodcross Healthcare Services

This residential care home supports up to 44 people with mental health needs, currently accommodating 35 residents across two floors with a mix of shared and individual bedrooms. The home provides adequate space for residents to spend time alone or socialise with others.

However, inspectors identified significant gaps in care monitoring and planning. Residents with skin concerns were not receiving documented daily skin checks as stated in their care plans, leaving potential deterioration unobserved. Those experiencing constipation lacked formal management plans to prevent complications.

Not all risks had been properly identified or assessed, potentially exposing residents to harm. Additionally, some care plan guidelines contained outdated information, which could affect the quality of support provided to residents.