Parklands Court Care Home

The following is CQC's published account of its assessment, published 11 May 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: Tuesday 3 February 2026.

Reason for assessment: This assessment was carried out to identify if the required improvements had been made following a previous inspection in October 2023. Parklands Court Care Home is a residential care home providing personal and nursing care to up to 163 people. The service provides support to older people, some of whom are living with dementia, people with a physical disability and younger adults. At the time of our assessment there were 84 people using the service. At our last assessment the service was in breach of the legal regulation in relation to good governance. At this assessment, some improvements had been made. However, the provider did not always have robust systems or auditing processes to ensure good governance. The provider’s governance systems had not identified the concerns we found in relation to medicines, mattress settings, staffing and long gaps in documentation. This meant there was a continued breach of the regulation relating to good governance.

However, staff provided person-centred care and treated people as individuals while promoting independence and choice. The service provided effective care, characterised by structured handovers, internal communication, and effective partnership working with external professionals. Both in-house and community-based activities were facilitated to enhance quality of life for people using the service. Staff gained consent from individuals where appropriate and followed processes to act in people’s best interests when they were unable to make decisions about their care. The service managed complaints, incidents and accidents effectively.

Staff were trained, with specialised knowledge in dementia care that enabled them to provide compassionate support.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.