Woodcroft

69 Lonesome Lane, Reigate, Surrey, RH2 7QT

01737241821

Care Type

Residential Care

Inspection date

6 July 2022

Provider

Millsted Care Ltd

Beds

6 beds

Rating history

GoodMay 2016
GoodNov 2018
Requires ImprovementAug 2021

Rating dropped from Good to Requires Improvement in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Millsted Care Ltd runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Woodcroft

Woodcroft is a small, homely care home in Surrey, offering a warm and familiar setting where residents can feel truly at ease. The team here takes pride in creating a supportive environment where every person is treated with kindness and respect. For families exploring care options in the area, Woodcroft aims to provide the reassurance that their loved one is in caring, attentive hands.

This residential care home provides personal care and accommodation to six people with learning disabilities. During inspection, concerns were identified regarding infection control practices, particularly around visitor screening procedures. While staff reported that visitors were asked to provide evidence of negative lateral flow device tests and have their temperature checked on arrival, these procedures were not consistently followed when inspectors visited.

Staff also gave conflicting information about the frequency of lateral flow device testing requirements. Senior management responded positively to these concerns and provided reassurance about addressing the identified gaps in infection control protocols.

Source: CQC inspection report, 5 August 2022

Specialist Care

Learning disabilitiesPhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · RH2 7QT

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 11 August 2021. Latest inspection date recorded: 6 July 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Woodcroft's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Woodcroft, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Woodcroft, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Woodcroft's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees