Willowdene

Market Street, Tunstead, Norwich, NR12 8EL

01603737896

Care Type

Residential Care

CQC rating published

26 November 2019

Provider

Thera East Anglia

Beds

1 beds

Rating history

GoodNov 2019

First inspected by CQC in 2019, rated Good.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Thera East Anglia, which runs 2 care homes in England: 2 rated Good.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Willowdene

Willowdene is a residential care home in Norfolk, offering short break personal care for people with learning disabilities. The findings below set out the CQC's most recent assessment of the service.

Willowdene is a residential care home providing short break personal care to people with learning disabilities, registered to accommodate one person at a time. At inspection, one person was staying and eight others used the service regularly. The home also runs a non-regulated day service on site for the same users.

The service is designed to enable people to live full, meaningful lives with control, choice and independence through person-centred support.

The home deliberately avoids institutional appearance, with no identifying signs, intercoms or cameras outside. Staff are discouraged from wearing uniforms when accompanying people in the community. A committed management team oversees the service with good visibility of daily operations and formal quality monitoring systems in place.

Source: CQC inspection report, 26 November 2019

Specialist Care

Learning disabilitiesOlder peopleYounger adults

5 Questions to Ask on Your Visit

When visiting Willowdene, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Willowdene, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Willowdene's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees