Willowbank Rest Home

Willowbank Rest Home accommodates up to 19 people requiring personal care, with 17 residents living there at the time of inspection. The home has thorough recruitment procedures and maintains sufficient staffing levels to support residents. Staff receive mandatory safeguarding training and understand the processes for reporting abuse. The management team implements robust auditing systems and quality assurance processes to maintain oversight and gather feedback from residents about the service.

Risks are regularly assessed and managed to ensure individual safety while promoting independence. Residents receive their medicines safely through established procedures. The home demonstrates a commitment to continuous improvement through systematic monitoring and evaluation of care practices.