Willow Court

23a Highbridge Street, Waltham Abbey, Essex, EN9 1BZ

01992763815

Care Type

Residential Care

Inspection date

16 September 2022

Provider

Liaise (London) Limited

Beds

11 beds

Rating history

GoodApr 2016
GoodDec 2018
Requires ImprovementJul 2021
GoodOct 2022

Improved from Requires Improvement to Good in 2022. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Liaise (London) Limited, which runs 9 care homes in England: 5 rated Good and 4 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Willow Court

Willow Court is a residential care home in Essex, providing personal care for people with learning disabilities or autism in a single adapted building. Details of the most recent CQC inspection are set out below.

Willow Court accommodates up to 11 people with learning disabilities or autism in one adapted building. At the time of inspection, all 11 residents were living at the service. The home provides personal care support tailored to meet the needs of this population, focusing on ensuring residents receive respect, equality, dignity, and choices while maintaining their independence and enabling access to their local communities.

Source: CQC inspection report, 21 October 2022

Specialist Care

Learning disabilitiesMental healthPhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 11 places — this is not a vacancy count
Registration checked: Registered · EN9 1BZ

Registered care categories

Caring for adults under 65 yrs; Eating disorders; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 October 2022. Latest inspection date recorded: 16 September 2022.

Safe: Good
EffectivePublished 1 December 2018: Good
CaringPublished 1 December 2018: Good
ResponsivePublished 1 December 2018: Good
Well-led: Good

Read Willow Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Willow Court, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Willow Court, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Willow Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees