Crossbrook Court

65 Crossbrook Street, Cheshunt, Hertfordshire, EN8 8LU

01992434310

Care Type

Residential Care

Inspection date

10 March 2023

Provider

Liaise (London) Limited

Beds

15 beds

Rating history

GoodJan 2016
GoodJul 2018
InadequateSept 2022
Requires ImprovementMay 2023

Improved from Inadequate to Requires Improvement in 2023. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Liaise (London) Limited, which runs 9 care homes in England: 5 rated Good and 4 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Crossbrook Court

Crossbrook Court is a residential care home in Hertfordshire. Details of the most recent CQC inspection are set out below.

Crossbrook Court is a care home providing accommodation and personal care to 10 people across two separate buildings on shared grounds. One building contains a self-contained apartment and seven en-suite bedrooms, while the second has three self-contained apartments and three en-suite bedrooms. The service can support up to 14 people.

Staff actively support people to have maximum choice and control over their lives and promote independence. Since the last inspection, all restrictions on people's freedom have been reviewed and lowered where possible. Where restrictions remain necessary, they are regularly reviewed with input from health and social care professionals.

The provider's behaviour specialists work with people to manage anxieties and minimise restrictions, while residents also receive specialist psychological support alongside ongoing staff assistance.

Source: CQC inspection report, 26 May 2023

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · EN8 8LU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 26 May 2023. Latest inspection date recorded: 10 March 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Crossbrook Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Crossbrook Court, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Crossbrook Court, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Crossbrook Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees