Willow Bay

The following is CQC's published account of its assessment, published 21 August 2024. References to “we” mean CQC. It describes findings at that time.

Willow Bay Care Home is a residential care home providing accommodation with personal care for up to 5 people. The service provides care to people with a learning disability and/or autistic people. Our on-site assessment was unannounced on 8 July 2024. We looked at quality statements relating to areas in Safe, Effective, Caring and Responsive. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The service met this guidance. Staff had received training and demonstrated a good understanding of their responsibilities to support people to manage risks. Staff told us they were well supported in their roles and there were enough staff to support people safely.