England

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Whitehall Lodge Residential HomeNorfolk

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Rated:Requires ImprovementResidential

Whitehall Lodge Residential Home

56-112 Whitehall Road, Norwich, Norfolk, NR2 3EW

01603618332

Care Type

Residential Care

Inspection date

5 March 2019

Provider

Whitehall Care Limited

Beds

29 beds

How this home compares nearby

Of 33 care homes for older people within 5 miles, 22 are rated higher by CQC, 10 are the same and 1 is lower.

22 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementOct 2016
Requires ImprovementJan 2018
Requires ImprovementMay 2019

Rated Requires Improvement at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Whitehall Care Limited runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Whitehall Lodge Residential Home

Whitehall Lodge Residential Home is a friendly care home in Norfolk, offering a calm and comfortable setting where older adults can feel at home. The team there understands how much it means to families to find somewhere warm and genuinely caring for their loved ones. Whether you are just beginning your search or are ready to take the next step, Whitehall Lodge aims to be a place where residents are treated with kindness and respect.

Whitehall Lodge provides personal and nursing care to up to 29 people aged over 65 and adults under 65, with 24 residents at the time of inspection. People felt safe in the home and staff demonstrated good understanding of safeguarding procedures. Individual risks to residents and environmental hazards were identified and managed appropriately.

Staff were safely recruited and received ongoing training and support to carry out their roles.

While staff involved people in decisions about their care and sought permission before treatment, mental capacity assessments were not conducted in line with current guidance and legislation. The home had systems to monitor and assess service quality, but these checks lacked a regular schedule. The provider maintained minimal oversight of the service.

Residents had access to community engagement and activities within the home, and medicines were managed safely.

Source: CQC inspection report, 10 May 2019

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 29 places — this is not a vacancy count
Registration checked: Registered · NR2 3EW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 May 2019. Latest inspection date recorded: 5 March 2019.

Safe: Good
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Whitehall Lodge Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whitehall Lodge Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Whitehall Lodge Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Whitehall Lodge Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees