England

Rated:Requires ImprovementResidential

Cromwell House

Cecil Road, Norwich, Norfolk, NR1 2QJ

01603625961

Care Type

Residential Care

Inspection date

7 November 2023

Provider

Methodist Homes

Beds

38 beds

How this home compares nearby

Of 30 care homes for older people within 5 miles, 20 are rated higher by CQC, 9 are the same and 1 is lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2015
GoodJul 2018
Requires ImprovementJan 2024

Rating dropped from Good to Requires Improvement in 2024.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Methodist Homes, which runs 69 care homes in England: 6 rated Outstanding, 54 Good and 9 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Cromwell House

Cromwell House is a residential care home in Norfolk, offering older people and their families a familiar, homely base from which to enjoy the surrounding county. The team there understands how significant the decision to move into care can be, and they aim to make the transition as comfortable and supported as possible. Families considering care in this part of Norfolk will find a setting where staff are focused on getting to know each resident as an individual.

Cromwell House provides residential care and accommodation to up to 38 older people and those living with dementia. The service operates across two floors with shared spaces including a lounge, dining room, and kitchenette areas. People's bedrooms feature ensuite facilities, and the home has access to a garden.

However, inspectors found that risk assessments did not always thoroughly reflect people's care needs, and care records were not always accurate or comprehensive. Medicines management raised concerns, with people not consistently receiving prescribed medications as intended. Quality assurance systems and oversight required improvement.

The provider addressed these findings when alerted by inspectors.

Source: CQC inspection report, 18 January 2024

Specialist Care

Older people

Photographs of the home

Practical details from the provider

The provider lists furnished single en-suite bedrooms and lift access to all floors.
Shared spaces include a separate chapel, lounges, a hair and beauty salon, gardens and patio areas.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · NR1 2QJ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 18 January 2024. Latest inspection date recorded: 7 November 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Cromwell House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Cromwell House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Cromwell House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Cromwell House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees