St John's House

Heigham Road, Norwich, Norfolk, NR2 3AT

01603299000

Care Type

Residential Care

Inspection date

25 April 2023

Provider

St John's House Care Limited

Beds

60 beds

About St John's House

St John's House is a residential care home in Norfolk, offering personal care for older people, including some living with dementia. Further details on the service can be found in the CQC findings below.

St John's House provides residential care and personal care for up to 60 older people, some living with dementia. The purpose-built home spans two floors with three separate suites, including a dedicated dementia unit, and offers multiple communal areas and accessible gardens. At the time of inspection, 51 people were using the service.

Staff create a nurturing, supportive and warm culture where people receive compassionate, individualised care that improves their quality of life. The service recognises that understanding residents' life histories, values and beliefs helps staff provide tailored support.

Source: CQC inspection report, 27 May 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · NR2 3AT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 27 May 2023. Latest inspection date recorded: 25 April 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-led: Outstanding

Read St John's House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting St John's House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit St John's House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund St John's House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees