Whitegates & The Cottage

Whitegates, Farnham Road, Liss, Hampshire, GU33 6JE

01730239330

Care Type

Residential Care

Inspection date

21 May 2021

Provider

FitzRoy Support

Beds

21 beds

Rating history

GoodNov 2016
GoodSept 2018
GoodAug 2021

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by FitzRoy Support, which runs 16 care homes in England: 12 rated Good, 2 Requires Improvement, 1 Inadequate and 1 not yet rated.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Whitegates & The Cottage

Whitegates & The Cottage is a residential care home in Hampshire, offering accommodation and personal care for adults with learning disabilities. Details of the CQC's most recent findings are set out below.

Whitegates and the Cottage comprises three adjoined houses and a separate cottage in the village of Liss, Hampshire, providing accommodation and support for up to 21 people with learning disabilities, some of whom also have physical disabilities. The service offers a package of accommodation alongside nursing or personal care under a single contractual arrangement.

Source: CQC inspection report, 6 August 2021

Specialist Care

Learning disabilitiesMental healthPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 21 places — this is not a vacancy count
Registration checked: Registered · GU33 6JE

Registered care categories

Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 6 August 2021. Latest inspection date recorded: 21 May 2021.

Safe: Good
EffectivePublished 14 September 2018: Good
CaringPublished 14 September 2018: Good
ResponsivePublished 14 September 2018: Good
Well-led: Good

Read Whitegates & The Cottage's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whitegates & The Cottage, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Whitegates & The Cottage, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Whitegates & The Cottage's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees