Whitebirch Lodge

102-104 Canterbury Road, Herne Bay, Kent, CT6 5SE

01227374633

Care Type

Residential Care

Inspection date

23 February 2022

Provider

Krystlegate Limited

Beds

19 beds

About Whitebirch Lodge

Whitebirch Lodge is a residential care home in Kent, providing personal care and accommodation for older adults. The findings below set out the CQC's most recent assessment of the service.

This residential care home accommodates up to 19 people aged 65 and over across two connected residential houses. At the time of inspection, 16 residents were living there and receiving personal care support. The home had implemented strong Covid-19 safety measures, with staff and residents following government testing guidance and PPE protocols consistently.

Multiple designated stations throughout the home enabled staff to safely dispose of used PPE and apply fresh supplies. Visitors were required to follow the home's Covid-19 policy, including pre-entry testing and wearing appropriate protective equipment during visits, ensuring comprehensive infection control across the service.

Source: CQC inspection report, 4 March 2022

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 19 places — this is not a vacancy count
Registration checked: Registered · CT6 5SE

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 4 December 2019. Latest inspection date recorded: 23 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Whitebirch Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whitebirch Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Whitebirch Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Whitebirch Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees