The Hailey Residential Care Home

7-8 The Downs, Beacon Hill, Herne Bay, Kent, CT6 6AU

01227742366

Care Type

Residential Care

Inspection date

25 May 2023

Provider

All About Care Limited

Beds

40 beds

About The Hailey Residential Care Home

The Hailey Residential Care Home is a residential care home in Kent, offering a place where people can feel at home in familiar, comfortable surroundings. Families looking for the right care for a loved one will find a setting that aims to provide a warm, supportive environment day to day. Kent's pleasant character adds a welcoming backdrop, making visits from family and friends a natural and easy part of life at the home.

The Hailey Residential Care Home accommodates up to 40 people requiring support with their mental health. At inspection, 36 people were using the service, 17 of whom received regulated personal care. Staff knew residents well and provided consistent support, helping people access activities and appointments.

However, risks to people's health, safety and welfare were not consistently managed, with some risk assessments incomplete. Medicine administration was largely appropriate, though recording of prescribed cream applications needed improvement.

The home's quality assurance processes were not sufficiently robust. Recruitment procedures had not been consistently followed, and feedback from residents and staff was not systematically analysed or used to drive improvements. Management checks on the safety and quality of the service required strengthening to ensure issues were identified and resolved promptly.

Source: CQC inspection report, 7 July 2023

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · CT6 6AU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 7 July 2023. Latest inspection date recorded: 25 May 2023.

Safe: Requires improvement
EffectivePublished 4 December 2018: Good
CaringPublished 4 December 2018: Good
ResponsivePublished 4 December 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Hailey Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hailey Residential Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Hailey Residential Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Hailey Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees