The Laleham

117-121, Central Parade, Herne Bay, CT6 5JN

01227374898

Care Type

Residential Care

Inspection date

31 August 2022

Provider

The Laleham Ltd

Beds

60 beds

About The Laleham

The Laleham is a residential care home in Kent, offering families a reassuring option when looking for support for a loved one. The team there understands how important it is to feel confident that someone you care about is in good hands, and that sense of trust sits at the heart of what they do. Kent's blend of town and countryside also means residents can enjoy a genuinely pleasant setting as part of their daily life.

The Laleham is a residential care home providing personal and nursing care to up to 60 people, including those living with dementia. At inspection, 44 people were being supported. Residents and relatives gave positive feedback about the service and staff support.

Staff demonstrated good skills and knowledge of the people they care for.

However, several areas required improvement. Medicines management and infection prevention and control lacked effective auditing and oversight. Systems to keep people's skin healthy and prevent pressure injuries were not working well.

Care plans and risk assessments lacked sufficient detail to guide staff effectively, partly due to the provider implementing a new electronic system. Environmental safety concerns, including uncovered radiators that could cause burns, had not been identified initially, though these were addressed once flagged.

Source: CQC inspection report, 15 October 2022

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · CT6 5JN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 15 October 2022. Latest inspection date recorded: 31 August 2022.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 14 July 2021: Requires improvement
ResponsivePublished 14 July 2021: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Laleham's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Laleham, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Laleham, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Laleham's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees