Westlake

This large purpose-built care home in Horsham provides nursing and residential care for up to 63 people with various health conditions, including dementia and diabetes. Residents report feeling happy, safe and well-supported, with staff treating them with kindness. They praise the sufficient staffing levels and note that friendly relationships have developed between residents and staff members. One relative commented, "This is a very happy home; we knew the moment we walked through the door that it would be a safe place and that's why we chose it."

Residents enjoy an independent lifestyle with their needs met. They particularly appreciate the daily food, drink and activities provided. One person who recently returned after a hospital stay said, "I couldn't wait to get back. Everybody was so welcoming. It is good to be home again." Staff observations confirmed these positive experiences, demonstrating that people feel relaxed and well cared for at the service.