Aspen Place

171 Comptons Lane, Horsham, West Sussex, RH13 6BW

01403259081

Care Type

Nursing Care

Inspection date

30 June 2022

Provider

Aspen Place Ltd

Beds

59 beds

About Aspen Place

Aspen Place is a care home in West Sussex, offering nursing care in a setting that aims to feel like a genuine home for the people who live there. Families looking for support in this part of the country will find a place that takes the responsibility of caring for loved ones seriously. The team at Aspen Place works to provide a warm and attentive environment, and the surrounding area of West Sussex offers a pleasant backdrop for day-to-day life.

Aspen Place is a residential care home supporting up to 52 people, including younger and older adults with physical disabilities, dementia, or learning disabilities. At inspection, 50 people were using the service. Residents and relatives raised concerns about staffing levels and response times to call bells.

One resident said, "They tell you to ring the bell. The wait times varies," while relatives reported instances of delayed responses, particularly at weekends when staffing appeared lower. The provider was monitoring staffing levels to improve timeliness of support.

Care was not always person-centred, with some people having limited opportunities to participate in activities due to reliance on staff facilitation. The inspector recommended expanding environmental adaptations to better support people living with dementia. While people's healthcare needs were generally met and some healthcare professionals praised staff engagement, visiting professionals occasionally reported delays in contacting community healthcare services.

Source: CQC inspection report, 24 September 2022

Specialist Care

DementiaLearning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 59 places — this is not a vacancy count
Registration checked: Registered · RH13 6BW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 24 September 2022. Latest inspection date recorded: 30 June 2022.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 10 May 2019: Good
ResponsivePublished 10 May 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Aspen Place's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Aspen Place, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Aspen Place, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Aspen Place's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees