Westerleigh

The following is CQC's published account of its assessment, published 22 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 20 January 2025 to 14 February 2025. Westerleigh is a residential home providing care and support to older and younger adults, including people who may live with dementia or other health conditions. The service does not provide nursing care. The service is registered to accommodate 58 people. At the time of the assessment there were 56 people at the home. At our last assessment we did not identify any specific breaches of regulations. We had some concerns around effective staffing, staff understanding of the Mental Capacity Act 2005 (MCA), reporting incidents, learning lessons from events, management oversight, and staff morale. Due to these concerns, we rated the service requires improvement in Safe and Well-Led. At this assessment the provider had made improvements at the service, including meeting the requirements under Duty of Candour. Since the last assessment a range of improvements had been instigated. Where there were issues with care delivery action was taken to improve practice. Risks were effectively considered and mitigated, staffing numbers had improved, and staff morale had risen. Some issues remained with medicines management and professionals were concerned about the number of medicine errors. Processes were being established to monitor and improve these, including the planned introduction of an electronic medicines management system. Staff were attentive to people’s needs and had a good understanding of them as individuals. Care plans were adequately completed, although lacked person-centred detail in some areas. This did not affect the delivery of safe care. Staff knew people well as individuals. Staff knowledge of the MCA and best interests decisions had improved. Management oversight of the home was continuing to improve, and people, staff, and relatives were positive about the registered manager, the impact they were making, and the recovery of the service.