West Lodge Care Home

West Lodge accommodates up to 60 older people and people with physical disabilities, providing nursing and personal care alongside treatment of disease, disorder, and injury. Inspectors found the service maintained high cleanliness and hygiene standards, with the premises being clean, tidy, and odour free throughout. During an outbreak with increased staff sickness, the team worked collaboratively to maintain staffing levels with minimal reliance on agency staff, helping to reduce infection transmission risks.

The service had also implemented thoughtful visitor entry protocols, requiring people to use the shortest possible route to minimize contact and support infection prevention measures.