Waterside Care Home

Waterside Care Home in Sandwell is a nursing home providing personal care for up to 60 people, including some living with dementia. It has separate units for general nursing and dementia care, and was supporting 54 people at the time of assessment. The CQC rated the service as Requires Improvement overall, following concerns that prompted an unannounced inspection.

Inspectors found staffing levels were not always sufficient to meet people's needs and preferences in a timely way, and some risks and records had not been properly managed. Quality audits had failed to pick up these issues, and both shortfalls were found to breach regulations. Staff were described as kind and caring, medicines were managed safely, and people generally felt safe, though some relatives felt staffing levels needed improvement.