Waterfall House

363-365 Bowes Road, New Southgate, London, N11 1AA

02083680470

Care Type

Residential Care

Inspection date

13 November 2019

Provider

H Dhunnoo

Beds

18 beds

Rating history

GoodApr 2016
GoodMay 2018
GoodDec 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home H Dhunnoo runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Waterfall House

Waterfall House is a residential care home in Enfield, providing accommodation and personal care for people with mental health needs. Further details on the CQC's most recent findings are set out below.

Waterfall House provides accommodation and personal care for up to 18 people with mental health needs. At inspection, 11 people were living at the home. Residents reported feeling happy and safe, with many having lived there for several years and viewing it as their home.

Staff supported people to have maximum choice and control in their lives.

Daytime staffing levels were appropriate and met people's needs safely. However, only one member of staff was allocated to work at night, which raised specific concerns about fire safety and evacuation procedures. These concerns were highlighted to the registered manager and provider during the inspection.

Source: CQC inspection report, 10 December 2019

Specialist Care

Mental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 18 places — this is not a vacancy count
Registration checked: Registered · N11 1AA

Registered care categories

Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 December 2019. Latest inspection date recorded: 13 November 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Waterfall House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Waterfall House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Waterfall House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Waterfall House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees